FAQ's

Opening an account will allow you to make purchases through the Gafla website. Once registered, you will not be required to re-enter your personal information which will ensure a faster check-out process. You will have the ability to track your orders easily online at any time. Sign up for our member e-newsletter, to keep you up to date on everything about Gafla.

Selected item that have been added to your Shopping Cart will remain there for the duration of your active session.
All items that display an “Add to Cart” button may be purchased online, subject to availability.
Once you have made your selection, please click the “Add to Cart” button to place the product in your shopping cart.
When you are ready to finalize your order, please click the “Checkout” button: you will then be guided through the order process. You may remove products from your shopping bag by clicking on “Delete”.
To complete your purchase you will need to create an account or log on to your existing account.
When you have completely reviewed your order, click on the “Confirm and place order” button on the Website to place your order.

Your Gafla Jewellery should arrive within three days from the date of your order. Delivery may take longer if you have requested personalization, such as engraving or bracelet adjustment.
We have our dedicated courier and we have partnered with several courier companies to ensure hassle-free delivery for our customers.

Unfortunately, we are only able to take orders for delivery to addresses within the United Arab Emirates.

You may track progress of your order online in the “My Account” section of the website then click on “Orders”.
You can also visit contact us page on our website.

Please note for security purposes, an adult must be present at the time of delivery. At this time Gafla can only accept delivery addresses within the United Arab Emirates. Please note that Gafla does not ship to PO Boxes and hotels.

Gafla Jewellery purchased through the Gafla Jewellery website may be returned or exchanged in accordance with our Conditions of Sale. Please note:

You may return your Gafla Jewellery in a new and unused state, in perfect condition, with all protective materials in place and tags and stickers attached to them. Gafla will not accept any return if the product shows signs of wear, has been used, or altered from its original condition in anyway.

Should you wish to make a return or exchange by mail, please contact us by visiting our “Contact Us” page to make arrangements. A Gafla representative will provide you with information on how to return your purchased item.
Engraved products cannot be returned to Gafla for exchange or refund.

Gafla is pleased to accept the following credit cards as convenient means of payment: Visa and Master Card.
In order to ensure that your shopping experience is simple and secure, order and payment transactions online through the Gafla Jewellery website are processed using a secure server.
Please note that the individual who submits the order must be the cardholder whose name appears on the credit card.

All Gafla Jewellery purchased through our website are delivered in one of Gafla’s traditional boxes. You can request a gift-wrap by including a message upon checkout, we are then carefully gift-wrapped and placed in a specially protected delivery package.